Operations Specialist TW, HK, MC
Esprit
Taipei City, Taiwan
3天前

We are looking for

Operations Specialist TW, HK, MC

to support our Team. (ID 1696)

DEVELOPMENT FOR RETAIL OPERATIONS

  • Conduct frequent store visits
  • Develop and maintain retail Standard Operations Procedures
  • Instore briefing and advising of retail standard operating procedures (cash, omnichannel, staff planning etc), VM, MM, product, KPI, business administration
  • Provide feedback to HR L&D regarding training needs, approaches and tools and execute approaches from HR L&D to develop operational skills of store staff
  • Act as Task Force that can be parachuted into those stores with problems
  • Discuss and help HR L&D to optimize the training system in accordance to retail demand
  • Ensure effective routine on-the-job training and monitor the store trainer (i.e. Store Manager, Sales Supervisor) on daily store operation to deliver consistent and best in market customer experience
  • CONSUMER SERVICE

  • Briefing and coaching of selling skills, service standards, onboarding plan, etc
  • Elevate service and selling skills by developing guiding principles for sales optimization
  • OTHER DUTIES

  • Executions of Global HR tools in retails
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