Delivers technical expertise for solution implementation to customer based on Keysight products and services. Is focused during various phases of the sales process including customer requirements analysis, feature-by-feature demonstrations, benchmarks, competitive positioning, and implementation / execution, generally allocated by project and engineering services.
Understands customer’s problems, recommends solutions to meet their needs, and ensures customer satisfaction. Integrates Keysight products and services (at the system / solutions level) into customer’s environment.
Prepares detailed product specifications for the development and implementation of customer products, applications and / or solutions.
Ensures the product functions per specifications. Also ensures our system solution platform is functioning properly at the customer site.
May be product or technology focused. May deliver customer training classes and consulting related to our application, as well as assist in pre-sales, as part of their tasks.
Pre-Sales Application Engineering : Assists the field organization to meet or exceed sales quota, through the provision of technical expertise.
May be client or product oriented. Contributes to sales account planning. Participates actively in the sales process from deal qualification to deal closure.
Owns the deal’s technical closure. Is knowledgeable of competition and able to identify lockout specification (identify Keysight's competitive advantage over competition).
Analyzes customer requirements and recommends appropriate solution. Is responsible for demos and for enhancing customers’ experience and satisfaction.
Acts as the customer voice to influence future product design that meets customer needs. May also contribute to post-sales activities.
Job FunctionSupport / Service