Country Service Manager
ASUSTeK Computer Inc.

Job Description

Country Service Manager (CSM) is regarded as the service manager for each country. We expect the well-performing CSM can be the potential candidate for the Regional Service Manager or Global Product Service Manager in the future.

Main Job description is as below : Study and understand the market and the competitors in order to decide how to plan service model for the country Understand ASUS product roadmap and product portfolio from ASUS headquarters, select and plan the right service model for the product Decide and set up the service policy for the product line in charge, make sure we could achieve the required service satisfaction level with optimized cost Review and manage country service operation Monitor country service KPI and build up audit process Quarterly service business review and management : Including costs, expenses, control and management


Able to monitor biz momentum, competitor’s service strategy, prioritize targets and manage resources effectively Good communicator who can lead an assignment and communicate with other dept and across the team Positive thinking, proactive and strong in execution Language requirements : Proficiency in English and Chinese Flexible to work in any country

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