Customer Relationship Manager
Spring Professional

Job Role

  • This position assists the manager with the management of daily activities over a group of agents, representatives, or similar positions that place outbound calls based on leads and complete the sale of products and / or services on-line.
  • Provides direction and guidance to less experienced team members.
  • Recognizes and recommends areas needing improvement. May assist in scheduling and coordinating team activities.
  • Handles escalated and unresolved calls from less experienced representatives.
  • Typically provides input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
  • Leads / supervises a team of 2 or more professionals; first level manager of a work team that could comprise professionals, technical and / or administrative staff.
  • Typically without budget or hire / fire authority. Focuses on mentoring, coaching, and coordination.
  • Responsible for generating revenue by promoting and selling the organisation’s products and services by telephone to existing or potential customers.
  • Activities include making a sale or arranging a sales visit; providing information to customers and suggesting alternative products or services;
  • updating a customer information database; and processing orders.

  • University Degree
  • 7 years above related experiences.
  • Leadership experience
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