This position assists the manager with the management of daily activities over a group of agents, representatives, or similar positions that place outbound calls based on leads and complete the sale of products and / or services on-line.
Provides direction and guidance to less experienced team members.
Recognizes and recommends areas needing improvement. May assist in scheduling and coordinating team activities.
Handles escalated and unresolved calls from less experienced representatives.
Typically provides input into hiring decisions and performance appraisals, but does not necessarily make hiring decisions or conduct performance appraisals.
Leads / supervises a team of 2 or more professionals; first level manager of a work team that could comprise professionals, technical and / or administrative staff.
Typically without budget or hire / fire authority. Focuses on mentoring, coaching, and coordination.
Responsible for generating revenue by promoting and selling the organisation’s products and services by telephone to existing or potential customers.
Activities include making a sale or arranging a sales visit; providing information to customers and suggesting alternative products or services;
updating a customer information database; and processing orders.
7 years above related experiences.