Client Service Supervisor
Ftserussell
Taipei City
4天前

Role Purpose

Resolves telephone queries and provides deskside support for clients. Acts as escalation point for Analysts.

Role Responsibilities

  • Provides first level client contact and conveys resolutions to customer issues
  • Tracks, routes and resolves all but the most complex problems which are redirected to the correct resources
  • Recognises high priority queries and takes action within the expected response time
  • Ensures proper recording, documentation and closure of queries, updating customer data and producing activity reports
  • Provides desktop support to clients as required.
  • Minimum Requirements

  • This is an Individual Contributor role
  • Bachelors degree or equivalent in an IT related discipline
  • Excellent client-facing skills
  • Excellent verbal and written communication skills
  • IT helpdesk experience
  • Desktop support skills including troubleshooting.
  • People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.

    We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers.

    We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

    A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.

    Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group ( We ) may hold about you, what it’s used for, and how it’s obtained.

    If you would like this information to be removed from the London Stock Exchange Group HR database, please contact workday lseg.

    com.If you choose to have your information removed, you will be removed as a candidate and we will not be able to progress your application for opportunities at the London Stock Exchange Group.

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