As a Service Engineer, you will be responsible to ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers.
Execute technical support and act as specialist in own area of expertise. In collaboration with the customer and ABB unit’s / sales teams ensures customer needs are understood and business opportunities utilized for Service growth.
Your Tasks as a Service Engineer will include the following :
Service strategy : Provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-
site service in any Service category (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits;
end of life services, replacements, etc.). Focuse on one ABB approach in delivering Service.
Consulting : Investigate customer needs through professional consulting. Provide technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products / solutions.
Innovation : Determine effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.
Customer Approach : Manage customer relationships and maintains regular contacts with key customers. Identify new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth.
Conduct specialist support and advisory service for Sales team. Ensure accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction.
Projects : Coordinate and perform specialist Service projects in relevant areas internally and externally (e.g. milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials.
Documentation and Reports : Prepare all required technical documents and reports for project contracts to be signed by the customer representative.
Report work done in a timely manner and provide relevant technical supporting documents to the service execution teams and follows up when needed.
Operational Excellence : Participate in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization / management.
Technical Resources Coordination : Provide technical specialist support and coordination for the Service team. Plan activities, coordinate the work of internal and external technicians and assigns them specific tasks related to Service needs.
Supervise project teams and contractors at work site and monitors performance.
Health, Safety and Integrity : Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practices and incidents.
Degree or Diploma in an Engineering field with 5 years 'of Professional Experience in Drive & Motor and Generator Service.
Excellent knowledge of service portfolio.
Strong customer focus, leadership capabilities, result-oriented and thinking and acting systemically
Good communication skills.
Location : Taichung, Taiwan, Taiwan Contract type : Regular / Permanent Business unit : Business Unit Motors & Generators Date posted : 2018-
10-17 Job function : Service and Maintenance Publication ID : TW66917955 E3
ABB (ABBN : SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally.
Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions : bringing electricity from any power plant to any plug and automating industries from natural resources to finished products.
As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-
mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees.