Customer Service Rep-NCG
Taipei, Taiwan

Business unit : Asia Pacific Sales (SLSAPAC)

Job Grade : E06

Hiring Manager : Yu Tzu Yang

Job Description :

  • Order management
  • Order entry & changes

    Backlog price maintain

  • Shipment management
  • Shipment expedite

    Proactive action to secure On Time Delivery

    RMA shipment management

  • Logistic Program management
  • Coordinate with Logistic team for all kinds of program

    Key in or monitor consumption order

    VMI replenishment shipment expediting

  • Payment management
  • Payment expedite

    Credit / Debit Note handling

  • Co-work with IS and Sales for critical issues
  • Customer database maintain
  • Characteristic

  • High-disciplined, take ownership, good time management capability.
  • Good communication skill, have ability to work effectively and accurately.
  • Team-work spirit, have ability to work well as a member of a team.
  • Self-motivated, have ability to execute tasks under minimal supervision.
  • Business sense
  • Timely response
  • Data intelligence
  • Willing to take challenge
  • Logic thinking
  • Passionate
  • Good working attitude
  • Patience and Calm- Stay patience and Calm when deal with customers on daily basis.
  • Communication - good ability of comprehensive when communication, talking to others to convey information effectively, persuading others to change their minds or behavior, strong phone contact handling skills and active listening
  • Willingness to learn- Self-start for on job learning.
  • Sense of Humor- Positive attitude to manage pressure.
  • Empathy- Understand what the obstacle encountered with your co-workers and give an appropriate support.
  • Leadership- ability to solve problem.
  • Teamwork- obey the policy and follow the instruction when team work, actively looking for ways to help people
  • Customer Oriented - Proven customer support experience or experience as a client service representative, customer orientation and ability to adapt / respond to different types of characters
  • Task oriented - Track record of over-achieving quota, ability to multi-task, prioritize, and manage time effectively
  • Knowledge :

  • Familiar to use MS office software.
  • Working knowledge of MRP and / or SAP will be added advantage.
  • Familiar with SMI / VMI program will be added advantage.
  • Familiar with Korean language will be added advantage.
  • Language

  • Good command to use English in writing and oral communication.
  • Others :

  • Working experience >
  • 2 years will be added advantage

    For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.

    S. Department of Commerce - Bureau of Industry and Security and / or the U.S. Department of State - Directorate of Defense Trade Controls.

    As such, applicants for this position except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.

    S.C. 1324b(a)(3) may have to go through an export licensing review process.

    Analog Devices, Inc. is an Equal Opportunity Employer Minorities / Females / Vet / Disability

    Education Level : Bachelor's Degree

    Travel Required : Yes, 25% of the Time

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