Main objective / purpose of the role :
This role is responsible to provide support to the Operations Team in the areas of importation, distribution, warehousing and inventory movement and maintain the customer service level with stakeholders
List out the key responsibilities / outputs and its respective activities / input :
Provide effective administration support, including the maintenance of procedures, for the importation and ensure compliance with government regulations in an efficient manner.
Monitor delivery confirmation from the suppliers and the logistics service provider.
Maintain accurate shipping records and work with 3PL warehouse to coordinate inbound and outbound transportation.
Direct, optimize and coordinate full order cycle including organize order, communication with customer for delivery schedule, shipment dispatch, etc.
Ensure on time customer deliveries and support business team by providing necessary support to maintain customer service level
Maintain inventory accuracy by solving any discrepancy in a timely manner and developing counter measures.
Apply and deploy the master data by requirement to ensure data consistency.
Compile the KPI reporting by request.
Resolve any arising problems or complaint
Coordinate with vendors, service providers and internal parties to facilitate efficient daily operations.
Drive functional continuous improvement, owner to lead efforts to improve everything around planning and order management processes, root cause problem solving, interface with IT to deploy system and tool strategy
Responsible and assist on all internal or external audit to gather the required document within department
Ad hoc projects assigned by company per required
Functional Knowledge / Talents
Academic qualifications / degree & relevant prior experience :
Bachelor degree or above
Strong background in order management, 3PL management, Custom clearance and expert in building up hierarchy and framework
Solid analytical skill, excellent data processing skill
Fluent in verbal and written English and Chinese required
Min 3 years working experience in order management supply chain planning from multinational environment
Self-motivate and confidence in managing expectations and lead discussions
JDE / SAP implementation experience a strong plus
Key talents / strengths for the role :
Excellent problem solving & interpersonal skills
Strong business sense
Demonstrated ability to build and maintain key business relationships internally and externally with responsibility.
Organized and able to prioritized
Great Communication skills with ability to build up effective relationships of trust and credibility with cross-functional stakeholders and customer
Work From Home : Not availableTravel Percentage : 0%