Service Manager
KLA-Tencor Corporation
Shan-Hua, Tainan 
25天前

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling.

At KLA-Tencor, we're making technology advancements that are bigger and tinier than the world has ever seen.

Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries.

We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light.

We create smarter processes so that technology leaders can manufacture high-performance chips the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own faster and better.

We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?

Group / Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.

The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

  • Our comprehensive services include : proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24 / 7 technical support teams and knowledge management systems;
  • and an extensive parts network to ensure worldwide availability of parts.

    Responsibilities

  • Manage WIG Products service business & Operation for FAB segments in Taichung site.
  • Understand customer needs and improve efficiency of customer's operations.
  • Build strong and effective relationships with key customers.
  • Set up technical meetings to present the customer a solution which fulfills customer's needs.
  • Drive customer improvement programs, change order programs.
  • Collaborate with other teams to resolve customer problems.
  • Facilitate teamwork among departments, groups, and individuals focusing on what's best for KLA-Tencor overall.
  • Efficiently manages people and resources to drive productivity and operational excellence.
  • Drive for work efficiencies and process improvements.
  • Drive optimum utilization of people and resources.
  • Demonstrate understanding and knowledge of products, issues, problems and innovations specific to field.
  • Support Account Sales for pre- & post-sales support. Including ramp-up and beta support
  • Coordinate service CoS review / Assist GSS Sales for Service AR collection
  • Execution tool Warranty and FPA acceptance process
  • Develop Training & Development program for subordinates.
  • Identify, attract and develop a strong team.
  • Preferred Qualifications

  • Minimum 3 to 5 years in this field
  • Good English communication in both written and speaking.
  • Good execution and coordination skill
  • BA is a MUST, MS is a plus.
  • Strategic and forward thinker who is proactive, energetic and performance-driven
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