Applications Specialist
Taiwan ,Taipei City,Taiwan,
  • Job facts
  • Main Tasks & Responsibilities :

  • Conduct operator training for end users after installation of instruments設備安裝後為最終用戶提供操作培訓
  • Solve application / product problems promptly and completely及時完整的解決產品技術問題
  • Conduct product technical training for Sales / Engineers / distributors為銷售人員 維修工程師和經銷商提供技術培訓
  • Maintain / update products information promptly維護並及時更新產品資料
  • Visit client regularly and promote reagent for value-based management定期拜訪客戶 推廣公司試劑提高價值管理
  • Pay periodic visits to Key Accounts for getting user feedbacks on our products and services對重點客戶進行定期拜訪 以得到用戶對於產品及服務的回饋
  • Work closely with Service Engineer and Sales team in order to support sales effort including pre-sales promotion
  • 與維修工程師和銷售人員緊密合作以全力支持銷售活動 包括售前產品推廣

  • Coordinate instrument installation with Service Engineer and Sales協助維修工程師和銷售人員安裝設備
  • Coordinate customer evaluation of products協助客戶進行產品評估工作
  • Assist customers in the interpretation of test results協助客戶解釋測試結果 Prepare and complete monthly report 完成並提交月報
  • Conduct business in full compliance to Behavior in Business and Behavior in Competition遵循商業行為準則 合法合理開展業務活動
  • Interact with customers to resolve product or service problems by clarifying the customer's inquiry and complaints. 透過澄清客戶的詢問與投訴 與客戶互動以解決產品或服務之問題
  • Reporting and communicating problems with global service center of respective BA to determine the cause of the problem;
  • expediting correction or adjustment; following up to ensure resolution and execution of required corrective actions. 與各BA之全球服務中心匯報及溝通問題 以確認問題原因 加快更正或調整 及後續追蹤以確認必要之糾正措施的決定和執行

    Education :

    At least Bachelor Degree in Clinical Diagnostics or Appropriate Science or Medical discipline

    大學以上學歷 醫學檢驗專業或相關專業

    Experience :

    more than 2 years experience in hospital diagnostics laboratory and / or similar experience in the industry

    具有2年以上醫院診斷實驗室工作經驗 或相關的工作經驗

    專業知識與技能 Specific Knowledge & Skills :

    Presentation skill演講技巧

    Analytic skill分析能力

    Training skill培訓技巧

    Personal Computer knowledge 電腦使用能力

  • Who we are Roche Diagnostics Ltd. Taiwan is currently looking for candidates who like to work in a dynamic, challenging environment that capitalizes on their strengths and abilities.
  • Roche is an equal opportunity employer.

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