HW/FW QA Engineer
Hsinchu, Taiwan

Position at Logitech

Comfortable setting up environments in order to debug customer / field issues and working with support and Development to troubleshoot and isolate the issue.

This includes comfort with video / audio calling applications using various peripherals connected to different computes : PC / MAC / Chromeboxes / Linux

Able to set up test systems to support various audio / video applications, and to recommend areas of improvements and enhancements.

Given limited information, curious and creative to reproduce issues as well as comfortable asking questions to get more details.

Exposure to debugging tools like Wireshark, USB analyzers, Audacity to capture logs / data.

Comfortable with LINUX and Android commands to debug and gather logs for embedded systems.

Being able to extract and create Firmware Test Plan by reviewing marketing document (PRD) and update it during the course of a project.

This test plan can be PC / MAC related or iOS / Android, etc.

Experience with automation and scripting on PC and MAC.

With limited supervision able to create, enhance, execute test cases and plans

Able to confirm test execution, and the ability to suggest additional supporting efforts.

Being able to execute tests and able to distinguish between Hardware failures, Firmware failures, problems coming for the Host, or network environment.

  • Proven track record of testing HW peripherals like cameras, webcam, audio devices like speaker phones, headsets, earbuds on PC;
  • s. MAC’s, Embedded solutions, and mobile devices, and being able to report and gather important information to debug and pass on to Development.

    Comfortable using JIRA and Zephyr for issue reporting and test case management.

    Familiar with using general mobile device to interact with devices via Bluetooth, NFC, WiFi, and using mobile applications to interact with our devices.

    Not afraid to take chances and being able to justify why?

    Comfortable working with the Production Line to solve issues, and debug failures based on what has been reported.

    Being able to reproduce issues reported by the field, or as needed during product release and regression.

    Working directly with team members overseas.


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