Chargeback Analyst
Corsair Memory
Taiwan - TPE

General Purpose : Chargeback - will be responsible for "root cause" vendor discrepancy research and resolution.

Position Summary, Responsibilities and Expectations :

  • Responsible for resolving chargeback issues and clearance
  • Monitor, resolve and process all claims in an accurate and timely manner.
  • Work with field and corporate associates to investigate and determine resolutions for chargeback discrepancies.
  • Work with customers and collectors to gather information as appropriate to resolve outstanding disputes.
  • Record and analyze metrics to measure supplier response, acceptance and resolution of chargeback submission.
  • Follow process to re-dispute chargebacks escalated to Sales / Executive.
  • Understanding of vendor portals.
  • Credit / write-off / offset valid discrepancies.
  • Assist in preparing weekly chargeback management reports.
  • Assist in updating chargeback processes.
  • Essential Skills and Experience :

  • Ideal candidate will have Bachelor’s degree
  • Preferably with Operations experience.
  • Proficiency in a major ERP system, ideally Oracle
  • Proficiency in Microsoft Office applications, including Word, Excel, etc. as well as working knowledge on the Web.
  • Team player with active listening skills,
  • Strong analytical skills
  • Strong verbal, written and interpersonal skills with an emphasis on time management, follow-through, and resolution abilities
  • Self-motivated and able to manage work independently and responsibly
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