General Purpose : Chargeback - will be responsible for "root cause" vendor discrepancy research and resolution.
Position Summary, Responsibilities and Expectations :
Responsible for resolving chargeback issues and clearance
Monitor, resolve and process all claims in an accurate and timely manner.
Work with field and corporate associates to investigate and determine resolutions for chargeback discrepancies.
Work with customers and collectors to gather information as appropriate to resolve outstanding disputes.
Record and analyze metrics to measure supplier response, acceptance and resolution of chargeback submission.
Follow process to re-dispute chargebacks escalated to Sales / Executive.
Understanding of vendor portals.
Credit / write-off / offset valid discrepancies.
Assist in preparing weekly chargeback management reports.
Assist in updating chargeback processes.
Essential Skills and Experience :
Ideal candidate will have Bachelor’s degree
Preferably with Operations experience.
Proficiency in a major ERP system, ideally Oracle
Proficiency in Microsoft Office applications, including Word, Excel, etc. as well as working knowledge on the Web.
Team player with active listening skills,
Strong analytical skills
Strong verbal, written and interpersonal skills with an emphasis on time management, follow-through, and resolution abilities
Self-motivated and able to manage work independently and responsibly