Customer Service Officer
Arrow Electronics
Zhonghe Dist., New Taipei City, Taiwan

Job Description :

The main purpose of the position is to provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.

Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier.

What You'll Be Doing

  • Work on large and complex customer quotes including global and Alliance customers which will require interfacing with multiple departments within the customer and Arrow.
  • Review and verify all data is complete on the Strategic Quote Coversheet (SQCS). Preparation and data entry of large and complex customer quotes into Arrow's IQ and Sales Desktop system, which could include verification of customer contract pricing.
  • May analyze and make quote processes recommendations to sales field.

  • Identify and correct any NEDA assignment discrepancies in the IQ tool. Advanced scrubbing of commercial and MIL Spec part numbers for accuracy and optimum system hits, using Part Search, Component Quest, Darkside, and web-based tools.
  • Recognize cross selling opportunities and inform field sales. Complete and detailed understanding of quote process, may include post-quote analysis.

  • Accurately PMView and communicate the quote strategy set by the SMR into the Basic Quote Cover Sheet. Help develop strategy nuances with field sales team for specific accounts to enhance capture rate.
  • Monitor and coordinate due dates and notify field sales teams as needed. Able to review and assist with debit strategy, including PCPRCE.

  • Verify and prepare quote for return to customer and report to field sales any discrepancies, errors and omissions.
  • What We Are Looking For

  • 1 year of experience in Customer Service / Sales / Other Customer Facing roles
  • Tertiary Degree or above
  • What's In It For You

    At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

  • Performance Bonus
  • Paid Time Off
  • Special / Extra Leave
  • 5-Day Work Week
  • Growth Opportunities
  • About Arrow

    Arrow Electronics, Inc. (NYSE : ARW), an award-winning Fortune 110 and one of Fortune Magazine’s Most Admired Companies.

    Arrow guides innovation forward for over 175,000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion, Arrow develops technology solutions that improve business and daily life.

    Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible.


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