Service Engineer
Taichung, Generic, Taiwan(Cn.Tai.)

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

From rapid response and performance improvement to operational efficiency and life-cycle management, Service is one of our fastest-

growing areas. As a Service Engineer, you will be part of the Motion (M) Business and Drives Business Line (BL), based in Kaohsiung, Taipei City and Taichung.

ABB is the World leader in Motion (M) Business offering a wide range of products and services including drives, motors, generators and robots.

Key applications include energy conversion, actuation, automation, standardized manufacturing cells for applications such as machine tending, welding, cutting, painting, finishing, palletizing and packing, and engineered systems for the automotive industry.

You will execute service work with Drives Service Product Group / Drives Business Line (BL) / Motion (M) Business in Kaohsiung, Taipei City and Taichung / Taiwan country / NAS region.

You will ensure the Service portfolio is delivered effectively according to ABB standard processes and safety guidelines to satisfy customers.

Execute technical support and act as specialist in own area of expertise. In collaboration with the customer and ABB units / sales teams ensures customer needs are understood and business opportunities utilized for Service growth.

Your responsibilities

  • Provide technical support by identifying technical problems and determining corrective actions in own area of expertise via remote or on-
  • site service in any Service category (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.

    Focus on one ABB approach in delivering Service.

  • Consulting Investigate customer needs through professional consulting. Provide technical consulting and specialist assistance on Service solutions to management and customers by giving relevant inputs on customer requirements and proposed service products / solutions.
  • Innovation Determines effective Service applications, equipment and methods to develop, market or manufacture new Service offerings to respond to customer requirements cost effectively.
  • Customer approach Manage customer relationships and maintains regular contacts with key customers. Identifies new sales opportunities, proactively communicating both with the customer and ABB sales teams to ensure customer needs are met and business opportunities utilized for Service growth.
  • Conduct specialist support and advisory service for Sales team. Ensures accurate communication and exchange of technical information to the customers to address their needs and reports and follows up customer feedback to achieve high level of customer satisfaction.
  • Project Coordinate and performs specialist Service projects in relevant areas internally and externally (e.g. milestones, project plan, cost supervision, action steps, project reviews, project supervision) including all commercials.
  • Prepare all required technical documents and report for project contract to be signed by the customer representative. Report work done in a timely manner and provides relevant technical supporting documents to the service execution teams and follows up when needed.
  • Participate in maintenance meetings and improvement activities to proactively provide suggestions for product and quality improvement and shares with ABB organization / management.
  • Provide technical specialist support and coordination for the Service team. Plan activities coordinate the work of internal and external technicians and assigns them specific tasks related to Service needs.
  • Supervise project teams and contractors at work site and monitor performance.

  • Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practice and incidents.
  • Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
  • Your background

  • Degree or Diploma in an Engineering field.
  • 5 years of professional experience in Drive & Motor and Generator Service.
  • Recorded knowledge of service portfolio.
  • Strong customer focus and leadership capabilities.
  • Result-oriented and thinking and acting systemically.
  • Good communication skills.
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