Operations Manager
source : Index Ventures

Who we are

Deliveroo is on a mission to transform the way the world thinks about food delivery. It’s not a chicken chow mein and a night on the sofa anymore, it’s your favourite local restaurant, it’s a dinner party, a date.

We’re four years in, and along the way our team have taken hundreds of ideas from brainstorms to global rollouts, like Deliveroo Editions bespoke kitchens designed to host a locally curated selection of restaurants.

Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.

And that’s just what we’re like at Deliveroo, no compromise allowed and lots of food inspired challenges to get your teeth into.

Out of the box thinking is actively encouraged and we move quickly to make great ideas happen. We’re energetic, fast paced and blow off steam with free for all Friday lunches.

It’s a formula that’s working too we’re bringing great food to customers in 12 countries and over 100 cities.

Operations Manager Job Info

Reporting into the Head of Operations you are responsible for managing the team which drives our continuous development of Operations Support in Taiwan.

Your goal is to be constantly innovating and iterating on processes within the department in order to drive efficiencies and improve output.

Working collaboratively across all levels of your team, you will lead our efforts to improve the way the department works.

Operations Support is central to our continued success through its impact on rider retention, the prompt activation of riders and the quality of support the riders receive.

This role is based in Taipei, Taiwan.

Responsibilities :

  • Lead and coach our new process optimisation team
  • Lead a team. Introduce robust management processes and lead from the front.
  • Collaborate across the department and the wider business to roll out new processes
  • Improve our service levels by continually seeking efficiency gains
  • Foster an environment of progression and continuous improvement
  • Optimizing and iterating our current processes as well as evolving and developing new processes across our operating areas.
  • Formulating and implementing strategy to recruit drivers for Taiwan Operations.
  • Overseeing engagement and communication between Deliveroo and the riders / walker community for the creation and maintenance of a vibrant community
  • Creating, improving and overseeing the onboarding and training process for riders.
  • Requirements :

  • 5+ years professional experience. Members of our operations team often have backgrounds in engineering, finance, consulting, law, or computer science, or have worked in entrepreneurial or startup environments
  • An attitude to ground your decision-making in data; you will combine your excellent analytical capabilities with strong business acumen to ensure you’re always working on the most impactful projects
  • Strong data analytics skills, you’ll be able to interpret and present data to various audiences and translate quantitative findings into action plans.
  • Process driven mentality and sound business judgment through analytical thinking.
  • Proven operational and analytical experience previously.
  • Strong problem solving and analytical skills with great attention to detail.
  • Benefits

  • Become one of the key employees of a fast-growing, exciting startup changing the food delivery landscape
  • Open, respectful and fun company culture
  • BIG Friday lunches food Deliveroo'd to the office
  • Gym and phone subsidies
  • Basic health and dental insurance coverage
  • Have a real impact on the company’s growth and evolution
  • Work with people who love what they do every day
  • We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are -

    your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start ups around.

    通過點擊“持續”,我允許neuvoo同意處理我的數據並向我發送電子郵件提醒,詳見neuvoo的 隱私政策 。我可以隨時撤回我的同意或退訂。