Sales Operations Representative
Corsair Memory

General Purpose :

  • Ensure customer experience is at world class level.
  • Support territory Sales Executive(s) in maximizing revenue through consistent and relevant customer communication, on time product deliveries and customer incorporation of new products.
  • Provide administrative support to the Sales Executive(s) working in a customer-facing role to fulfill all customer requirements and expectations.
  • Ensure all efforts are expanded to meet / exceed customer product delivery expectations.

    Position Summary, Responsibilities and Expectations :

  • Act as a first point of contact for customers with any queries or problems and ensure that customers receive quality pre and post sales service.
  • Manage daily processing of customer purchase order requests, backlog management, on time shipments and deliveries.
  • Validate sell through data and any relating price protection or credit note claims.
  • Initiate and follow through on all customer requests for quotes.
  • Maintain accurate and up-to-date customer records in CRM database.
  • Execute orders and shipments based on delivery expectations following the company guidelines as well as meeting customer requirements.
  • Support and process Return Merchandise Authorization (RMA) requests.
  • Proactively engage assigned Sales Executive(s) and customers to ensure high levels of customer satisfaction.
  • Establish and maintain effective working team relationships with all departments.
  • Possess customer-centric skills and ability to communicate effectively with people at all levels of the organization.
  • Maintain professional internal and external relationships that meet Corsair’s core values.
  • Essential Skills and Experience :

  • Language skills : Good in English reading and writing
  • Minimum 1-2 years work experience
  • Good personality, Enthusiastic and dependable
  • Ability to multitask and close inquiries fast and efficiently
  • Exceptional written and verbal communication
  • Proven ability to research and resolve problems
  • Ability to work under pressure and to deadlines
  • Possess the ability to work independently and as a team
  • Demonstrated proficiency with MS Office with emphasis on Excel (intermediate & advanced skillset)
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