Customer Supply Representative
Taipei (19-8 San Chong Rd)
NXP Semiconductors enables secure connections and infrastructure for a smarter world, advancing solutions that make lives easier, better and safer.
As the world leader in secure connectivity solutions for embedded applications, we are driving innovation in the secure connected vehicle, end-
to-end security & privacy and smart connected solutions markets.
The role consists of a varied workload, the most significant elements being :
Supply chain expertise : planning, manufacturing, order management, combined with customer service, assertive advocate for the customer within NXP and able to balance needs of the customer with needs of NXP
Develop and maintain a professional and positive working relationship with key customer contacts at all times
Perform regular face-to-face business reviews with counter parts at all key customers to discuss performance, order coverage, review lead-
times and forecast, and resolve supply issues.
Analytic skills analyze performance to find trends, cause, and use to develop improvement strategies. Identify business process improvement opportunities that optimize efficiency and / or improve service and make them visible to the Team.
Problem solving more than report an issue, uses appropriate knowledge, tools, and methods to solve problems.
Implement and review service improvement action plans per customer in line with CSC roadmaps
Maintain regular dialogue with key partners within Account Management, CSCS, Product Planning Fulfilment (PPF, W&D, Business Lines and Support Teams ensuring that relevant customer information is shared and acted upon promptly
Establish regular contact with counterparts throughout the CSC Network.
Process customer orders efficiently and pursue the customer for increased order coverage where gaps exists compared to lead-
time, forecast or contract data
Input, review and adapt the customer sales forecasts in supply chain management systems in line with defined procedures.
Expedite urgent shipments to customer’s premises
Maintain Customer Programs inventories in line with policy and procedure, and escalate any deviations to CSC manager / CSC Team Lead, Business Lines and Customers
Execute tasks to support tactical sales initiatives including, pull-forward of mismatched delivery commitments, promotion of product availability, and driving fast and positive responses to un-
forecast / off-contract enquiries from customers
Fully manage, communicate and deploy process steps to transfer order-book, forecast and customer information within the CSC and sales network.
Promptly resolve customer complaint, return and invoice query requirements
Actively support the team arrangements for backup and responsiveness to all customers.
Ensure customer issues and any other significant customer intelligence relating to business opportunities are escalated in a timely manner to Account Management, CSC manager / CSC Team Lead.
Manage time to ensure the required tasks are performed as scheduled in the areas of order fulfilment, customer programs, and invoice and stock reconciliation.
Plan, communicate and adjust customer order-book and forecast requirements to fulfil new design-ins, design version changes, and end-of-life.
Support assigned tasks and projects as agreed with CSC manager / CSC Team Lead.