The Role :
At Tesla,our Customer Experience Specialists consistently deliver on an incredibleeducational, immersive, and exciting experience to all of our current andfuture customers.
They constitute Tesla’s front line and are our brandambassadors, supporting our mission to accelerate the world’stransition to sustainable energy by creating memorable experiences for ourcustomers.
As a CustomerExperience Specialist, you will support customers from the moment theywalk into our showrooms to learn about Tesla.
We’ve created one of themost innovative vehicles ever made, and you will help deliver an equallyinnovative buying experience.
Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
Demonstrate a mastery of all Tesla products and services, as well as local incentives for EV owners
Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
Regularly update the CRM system to ensure accurate and timely sales and delivery information is available to management
Prepare vehicles and host delivery appointments, including new owner orientations tailored to the individual customer’s needs and comfort level
Customer service experience required
Positive, enthusiastic and passionate about the changes in the personal transportation industry
Ability to understand and convey business issues and technical concepts
Strong sense of team mentality and reliability
Strong communication skills and attention to detail
Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
Ability to work evenings and weekends
MUST have and maintain a valid driver’s license and an acceptable and safe driving record.