Job Title : End User Services Team Lead
Job Location : Taipei, Taiwan
Job Responsibilities :
Act as team leader for IT EUS Taiwan Support team responsible for support and mentoring junior staff. This includes but not limited to the escalation management from the end users to the EUS Support Team.
Act as 2nd and 3rd level onsite support for incident management and service request management for all end users in Taiwan sites.
Provide "white glove and executive services" support and training to executives.
Work as part of the local IT team supporting all onboarding, offboarding and transfer requests.
Provide support for any integration activities.
Work with Global teams to resolve complicated and advanced IT related issues.
Support all services relating to Lifecycle management, Asset Management, License Management and User Access management for end user’s software and hardware.
Provide a positive and supportive experience for the customer at all times. Seek support from colleagues in difficult situations.
Maintain a core level of knowledge regarding service offerings for all IT units (including training offerings and resources when available).