We are recruiting an Account Manager for one of our customers who are building a regional office for Asia in Taipei, Taiwan.
They are a global provider of platform and B2B solutions to the gaming and sports betting markets.
The salary and package is negotiable depending on experience.
Key responsibilities :
Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
Address product related questions and technical challenges
Integrate customer internal applications and systems with company products, employing various methods, such as Server to Server, Pixel based API, and Batch
Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
Monitor accounts to ensure usage of product and optimal performance
Frequently conduct and coordinate tactical operations reviews with client teams
Accurately replicate, identify, and document software defects with appropriate tracking system
Perform monthly business reviews and assist in product training as needed
Person requirement :
More than three years’ experience in a technical account management role is preferred
Ability to match client’s business requirements with product capabilities
Ability to make right decisions based on strong analytical reasoning skills
Excellent interpersonal skills that build positive relationships with other team members
Strong ability to organize work schedule and time to ensure deadlines are always
BS or MS in Computer Science Economics, Business Administration or any quantitative and analytical discipline