Events Sales Manager
Marriott
Taipei, Taiwan
2天前

Start Your Journey With Us Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head.

Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.

We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less.

W guests soak it in and live each day with a mantra : Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.

Job Summary

Events Sales Manager performs key functions such as handling events and customer service, bookings of all types of non-residential events from various sources of leads, soliciting business, sales call and administration.

Through proper handover process, Events Sales Manager also manages entire MICE groups (both rooms and events) after the contract is signed by Sales Managers.

  • Events Sales Manager interfaces with the hotel management (Director of Events, Director of Sales & Director of Sales & Marketing) to report on operational matters, personnel issues, individual sales and service performance;
  • as well as market survey related to Events Sales department.

    Responsibilities

    To ensure individual sales goals, business objectives and profitability within the department have been achieved.

    To operate with peak efficiency through coordination, communication and cooperation with supporting departments.

    Event Sales Manager will be allocated with Sales Manager(s) in a buddy system to assist Sales Department to respond to inquiries within the timeframe set by W hotels.

    To support Sales Department by taking over Sales buddy and other Sales Managers’ MICE groups (assigned by Director of Events once confirmed) and follow through.

    Every Event Sales Manager will be a champion of a system (e.g. Delphi), a Marriott loyalty program and a segment of events (i.

    e. MICE, Weddings, Social, W Happenings). The champion will have extensive knowledge of the system, program and the segment and assist the team when in doubt.

    The champion will also update the team with latest changes / execution plans timely.

    To answer telephone calls and take messages for the department and maintain all Events files in accordance with established hotel procedures and standard.

    To provide an inspiring example of Events Sales citizenship, responsibility and resourcefulness by asserting, protecting and demonstrating the core values of Sales & Marketing Division and W Taipei.

    To provide team members with a consistent management voice to upper management.

    To understand sound financial projections and manage cost control.

    To effectively support and action on Events Sales objectives, such as customer service, financial targets, revenues, profits, image enhancement and Talent appearance standards.

    Be required to conduct their duties in a proud yet humble , flirty but not naughty and willing to go the extra step manner in accordance to W Taipei Sales and Marketing Division, W Taipei and Marriott policies and procedures, ensuring that the highest level of service and communication is maintained.

    Be required to adhere to and support the Events Sales and Sales & Marketing plan in its implementation; to cooperate, work with and communicate to Sales buddy, Director of Sales & Marketing on a regular basis to achieve efficient, consistent and successful realisation of the marketing plan.

    To effectively manage events daily.

    To effectively manage residential and non-residential meeting groups.

    To supervise Events Coordinator and maintain high (satisfactory) performance standards.

    To coordinate the sales efforts between Sales and Events Sales to ensure proper utilization of function space, to yield maximum revenue.

    To coordinate with Director of Events and Sales on file handover, management and execution.

    To negotiate with clients and achieve maximum revenue / profit potential while satisfying customer needs.

    To keep Director of Events promptly and fully informed of all problems or unusual matters, so that prompt corrective action can be taken where appropriate.

    Greets and checks out guests.

    To execute superior customer services strategies : Communicate regularly with guests and ensure high customer satisfaction and service standards.

    To mediate problem, implement correction plan, handle customer complaints and services.

    To provide inputs for internal and external marketing plans and actively promotes Events services to hotel guest (liaises with other hotel departments and develop packages / programmes).

    To assist in developing and executing projects for assigned market segments to increase events activity, volume and profit.

    To attend and participate in all required meetings.

    Create training programmes and conduct regular update / refresher training sessions for Events Coordinator when required.

    To organise own duties effectively.

    To oversees facility conditions and advise management of needed repairs, improvements, potential customer / Talent hazards, and general maintenance.

    To provide input for continuing development and refinement of Talent manual and HIDs.

    To effectively communicate and enforce company rules and regulations.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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