Manager, Premium Banking
Standard Chartered
Taipei, Taiwan,
6天前

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities & Our Ideal Candidate Strategy

  • Leading the team to achieve business objectives and sales / revenue target / KPI through outbound telephone call.
  • To manage the team to deliver quality sales and services and deepening the relationship with clients
  • To manage the team to acquire clients and deepen relationships with client
  • Business

  • To handle sales and general service related enquiries during interaction with client
  • To acquire business opportunity
  • To handle product cross sell and referral
  • To handle client complaint
  • To strengthen client relationships by delivering high quality sales and service
  • Processes

  • Comply with standard Departmental Operations Instruction
  • People and Talent

  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Ensure the provision of ongoing training and ensure all critical functions are suitably skilled and qualified for the roles
  • Risk Management

  • To comply with the control requirements in the Procedures Manual relevant to respective job responsibilities
  • To comply with all relevant policies and procedures covering regulatory, local and group requirements.
  • Governance

  • Responsible for oversight and controls implementation in the team
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • Segment Team
  • Product Team
  • Fulfilment Team
  • Operation Team
  • Branches
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