Applications Support Senior Analyst
Citigroup Inc
Taipei, Taiwan

Application Support

  • Manage day to day credit cards / banking application production incident resolution
  • Communicate with problem reporter to correctly classified the incident business impact and urgency
  • Raise a major incident to regional incident management team
  • Communicate / monitor the production incidents to vendor support and problem reporter to get problem identified and resolved timely
  • Update the resolution status to stakeholders
  • Escalate to senior if any risk
  • Process daily service request for data patching / exporting
  • Duty shift
  • Ad-hoc job assignment
  • Project Management
  • Co-work with business teams, solution teams to deliver projects on time with quality.
  • Lead the discussion and manage the conflict with project execution along the way
  • Manage UAT plan / execution to ensure the quality of implementation within strict timeline
  • Drive for result

  • Understand the problem and communicate between team and vendor to get problem resolved within service level.
  • Understand the Business needs and work with application team to provide solution
  • Work as partner

  • Communicate production incident with regional problem management team, batch management team, infrastructure support and users to get production incidents resolved timely
  • Work with project stakeholders to come out the solution with time efficiency.
  • Risk and Control

  • execute service request accurately with proper controls
  • Soft skill

  • BS or above in Information Management, Business Administration or relative areas.
  • 5 + year incident / Project management experiences on banking / credit cards applications.
  • Good English command
  • Technical skills

  • Oracle / SQL Database management, java and dot net programming experience,
  • Internet, banking / cards business domain knowledge, and product process.
  • Deliver project result with water fall SDLC
  • Travel

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