Pre-Sales Engineer / Sr. Pre-Sales Engineer
Harmonic, Inc.
Taipei, Taiwan

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  • Able to effectively demonstrate Harmonic technical solutions on customer sites and be capable of running detailed technical workshops to deliver information concisely and effectively.
  • Proactively work with SI’s and Industry partners to effectively position Harmonic solutions in a wide range of ecosystems.

    Strong focus on generating revenue and high customer satisfaction.

  • Assist customers in pilots, beta testing, and deployment Involve additional engineering resources where necessary for custom development needs.
  • Effectively communicate product requirements from the field back into engineering and product marketing.

  • Develop customer centric solutions based on the existing environment and specific needs of the customer.
  • Follow the technology trends, tracks the technology developments, and include them in innovative implementation approaches toward product lines and customer Be able to articulate new concepts and features and build them into compelling product positioning.

  • Collaborate with sales teams to understand customer requirements, promote company’s products and services and to provide sales support.
  • Liaison between customers, product marketing and engineering departments to assess product features and ensure system solution perform

  • When required, contribute technical information, itemized bill of materials, and solution diagrams for proposals, quotations and contract
  • Qualifications :

    5+ years of work-related skill, knowledge, or experience is required in related industry pre-sale. Candidate with less experience may be considered for Pre-sales Engineer

  • Demonstrable experienced in working with highly technical solutions and understanding customer requirements and communicating requirements and regional trends to product managers
  • Expertise needs to include :

  • Digital video contribution / distribution solutions
  • Understanding of enterprise, internet and web technologies (Wide Area Networking, Web servers, Databases, HTML, Software Deployment best practices, etc.)
  • Video Technology experience Baseband video, MPEG / H.264 Compression, Content
  • Management Systems, streaming protocols Expertise with Windows, Linux, and Mac environments

  • Understanding of CDNs, caching solutions, network protocols
  • Demonstrable experience selling media complex video solutions to our target market
  • Knowledge of linear and non-linear (i. file-based) workflows, live and offline transcoding, editing, graphics, Asset and Content Management Systems
  • Experience with Perl, shell scripts, Java, and JavaScript

  • Good presentation and communication skills
  • Fluent in spoken English & Chinese Self-initiative and independent, and be able to meet project deadlines for delivering quality solutions on time

  • University level degrees in applicable Technical disciplines are preferred.
  • Frequent travel (minimum of 40%) is required to meet customers and peers to provide presentations, advice and support where required.
  • Requisition : 19-30 Type : Full-Time#LI-CN1

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