Assistant Manager, Technical Account Management (助理經理, 技術客戶管理)
TSYS
Taipei
14小时前

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Responsible for selling merchant services offerings to businesses. Activities include pricing, customer segmentation, customer presentations, account sign-up and activation, and account management.

Primarily field sales to area businesses; depending on scale, some business may be conducted over the phone.

What Part Will You Play?

  • Manages a portfolio of clients for the company, typically with an annual net revenue value of $425,000 or more. Identifies revenue opportunities and prospective clients within assigned territories through face to face meetings, telephone communications, marketing programs, and other activities as needed.
  • Conducts face to face meetings with prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.

    Ensures suspect identification, planning, account qualification, and needs analysis at all prospect levels. Responds to customer requests for information and gives online presentations.

    Identifies and closes additional product and / or service sales with existing clients to further develop the client relationship.

    Manages client relationships and expectations during the sales cycle. Assists management by coaching and mentoring less experienced sales reps to build and / or improve knowledge of the company's product / service portfolio within the team and achieve stated revenue goals.

  • Maintains existing / prospective client records, in accordance with company policies, to include call notes, scheduled client interactions, contact information, and other relevant client information, in the Customer Relationship Management (CRM) system;
  • currently SalesForce.com. Keeps management informed of all activity, including timely preparation of reports.

  • Develops and maintains in-depth and up-to-date knowledge of current product / service portfolio, as well as changes and developments within the payments industry.
  • What Are We Looking For in This Role?

    Minimum Qualifications

  • Bachelor's Degree
  • Relevant Experience or Degree in : No degree Specified
  • Typically Minimum 6 Years Relevant Exp
  • Related Experience
  • Preferred Qualifications

  • Typically Minimum 6 Years Relevant Exp
  • B2B sales experience, cold calling sales experience, demonstrated successful performance in previous sales job
  • What Are Our Desired Skills and Capabilities?

  • Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Some barriers to entry exist at this level (e.g., dept. / peer review).

  • Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
  • Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise.

  • Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead).
  • Industry Knowledge - Expert knowledge of the merchant payment industry
  • Decision Maker - Advanced ability to be an effective problem solver and act quickly to resolve issues
  • Communication - Effective listener and communicator who is able to establish long lasting customer relationships
  • Global Payments Inc. is an equal opportunity employer.

    Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

    Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

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