Customer Serv Ops Rep
Keysight Technologies
ChungLi, TW

Job Description

Provides pre-sales and / or post-sales consulting to benefit Keysight customers in areas such as product / service order fulfillment processes, customer service

requests such as end-to-end order status management, repair / calibration requests, product changes or returns, accounts receivable collections, invoicing

requirements, contract issues / administration or lease administration. Manages and coordinates the end-to-end customer experience (from order to

installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance

requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional

accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve

customer inquiries. Influences changes to production and / or shipping schedules and price changes. May identify and follow up on business opportunities.

May be responsible for project management of country, regional or multi-country projects.

  • Works on customer service assignments with broadly defined objectives
  • Solves straightforward issues, challenges and problems within field of specialization
  • Job Qualifications

  • Bachelors or Masters Degree or University Degree or equivalent.
  • Typically 2-4 years relevant experience for entry to this level.
  • Requires general proficiency with tools, systems and procedures to accomplish job.
  • Customer Service

    Careers Privacy Statement

    Keysight is an Equal Opportunity Employer.

    Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

    Candidates can be considered to work from the following locations :

    ChungLi APAC : Taiwan : ChungLi : ChungLi APAC : Taiwan : Kao-hsiung : Kao-hsiung APAC : Taiwan : Taipei : Taipei

    Job ID : 40930


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