As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive.
Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second.
The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere.
As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace.
We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together , let's transform the way the world pays.
Job Description and Responsibilities
The Business Planning & Operations Manager of Taiwan, will be working closely with Market General Manager, Senior Leaders, and cross functional teams :
Support the continuing operations of Taiwan, including business planning and strategy execution
Collaborate with sales and matrixed functions to achieve business objectives,
Drive business performance by raising productivity and performance standards through tools such as KPI design and scorecards
End-to-end VIK (Value-In-Kind) project lifecycle management
What Manager, Business Planning & Operations does at Visa :
Support Taiwan Leaders in business planning, strategy development, and ongoing management system to ensure the strategic and business goals of Visa are executed flawlessly including VIK planning and execution
Develop and monitor Taiwan, functional and market scorecardsActive collaboration with stakeholders to develop and establish Taiwan scorecard targets and track the monthly progressQuarterly scorecard (overall Taiwan and by AE) reviews to report progress and reflect any potential issues / opportunities
Work with other Taiwan leaders to develop strategic roadmap to improve business performance and client experience, develop business cases and provide ongoing support as needed, including special program and project management
Facilitate financial targets / goals through effective tracking and support of functional business units, including workforce / location planning, budget management and KPI monitoring, operational and process improvements
Interface between Taiwan to Greater China for any corporate priorities
Being the single focal to interact with AP Sales Excellent Team for reports submission and cascading critical information to market.
Work with cross-functional teams to ensure highest internal audit ratings. Lead cross-functional / geographic process improvement initiatives
Why this is important to Visa
The market BPO role is critical to Taiwan business planning and strategy execution. The role has a positive impact on our market business, our stakeholders and our community.
We need the expertise to collaborate with sales and matrixed functions to drive business objectives effectively.
Projects you will be a part of :
Support Taiwan business strategy implementation
Develop and monitor functional and market scorecards
Lead cross-functional / geographic process improvement initiatives
What you will need :
Strong communication and cross functional collaboration skills
High level of commercial acumen with finance related knowledge
Capable of handling complexity and ambiguity
Demonstrates sound judgment in business recommendations and decision making
Ability to build strong stakeholder relationships in a complex, matrix organization
Ability to collaborate across cultures and influence stakeholders without authority
What will also help :
At least 8 years’ experience in strategy, planning, and business case development
Significant commercial experience across a range of markets and / or functions preferred within a complex matrix organization
Solid understanding of the electronic payments industry, its products, services and technologies
Knowledge of Visa’s business, people and processes
Project management experience or data analytics experience preferred
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.