Head of Cash Product, Transaction Banking
Standard Chartered
Taipei, Taiwan,

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities & Our Ideal Candidate

The Cash Product Head will have an instrumental role in ensuring that Transaction Banking activities are grounded in the Bank’s strategic priorities through delivering customer value, driving productivity, optimizing cost efficiencies, facilitating #simplefasterbetter, and living the valued behaviours.

This role requires individuals who can provide strategic leadership, influence and align ambitious agendas and priorities whilst driving effective execution through skilled, engaged teams.

Product Management is accountable for development of product strategy, its execution and commercialization, aligned to clear, simple and robust product universe governance and product risk lifecycle management.


  • Leads the consulting and discovery analysis of client needs, both met and unmet, integrating these insights with current and near future market, industry and network intelligence.
  • Within the market, drives the Global Product Vision and Strategy and articulates the business value of the product suite for our clients and for our stakeholders.
  • The Product Vision and Strategy will : Provide an end to end product lifecycle architecture that maps out the technology and data ecosystem that will be designed along with the process and governance required;
  • Take into account capabilities and resourcing of countries and regional stakeholders;Set agreed client servicing and product delivery standards with our global technology and service teams;
  • Set out the managed process for decommissioning of products; Include a robustly defined operating plan outlining product release timelines and implementation with coordination of all the activities required to bring the product to the client / market.

    This will involve collaboration between various teams namely, risk, legal, compliance, technology as well as managing the dependencies across the various phases of the product development.

    Financial Management Product P / L Management

  • Delivers new revenue streams with meaningful returns over the long term, through product enhancement and innovation, whilst uplifting current revenue streams through process efficiencies and digitization.
  • Manages both cost and investment of product build, from reduction of unit cost of product to optimization of launch / go-to-market cost for products.
  • Leads process design work with Operations, Technology and other function partners with the aim of translating process optimization to bottom line cost control with a high degree of reliability.
  • Deliver budget, through active management of :
  • Revenue (existing and new revenue streams)
  • Penetration of the product : No. of clients using the products
  • Drive liabilities / OPAC gathering with view to increase contribution
  • Cost (operating cost for product)
  • Review and manage cost and efficiency of both allocated and direct cost
  • Returns (i.e. product profitability) ROE
  • Have oversights around local policies, procedures and processes that impact the Transaction Banking business
  • Market Management & Commercialization

  • Identifies new business opportunities and revenue pools whilst articulating how the product capabilities can solve for client needs and requirements
  • Develops a product commercialization plan which integrates product positioning with client value propositions all adapted to the industries and markets of our clients.
  • Works closely with Universal Market Product Heads to develop the Product Landscape : based on data and business intelligence from various sources including sales, clients and competitive market analysis
  • Works closely with Universal Market Product Heads to ensure product readiness and fit for purpose at the country / market level prior to product launch
  • Actively mitigates identified business pain points, by evaluating pragmatic solutions that have wide applicability and have potential for replication for the countries / markets
  • Conduct regular reviews of the product offerings to ensure a fit for purpose operating plan and product agenda.
  • Supports launch of product enhancements, new products, channels or new platforms.
  • Held directly accountable for commercialization of product capabilities including developing product launch, commercialization plans, targets and ensuring infrastructure requirements are resourced.
  • Leads product brand and capabilities training workshops with client facing teams (TB Sales, GB RMs, CB RMs) to articulate the product positioning and client value proposition.
  • Customize relevant commercialization tool kits, product packs and related collateral to support and provide training for TB Sales, CCIB and GTO staff.
  • Provides business solutions for complex deals or RFPs to drive sales and solutions.
  • Meets and engages clients to understand their needs or to commercialize new capabilities.
  • Ensures replication of deals / unique solutions across countries and across industries.
  • Product Digital Journey & Efficiency

  • Delivers the product digitization agenda (product, process and platforms) with Transaction Banking Digital and Data team in the region.
  • Builds product value propositions with digital partners (3rd party platforms, consortiums and alliances).
  • Collaborates with the Data and Digital team, managing platform relationships with a focus on shaping future product roadmaps and commercial opportunities.
  • Owns commercialization of digital solutions and capabilities in country.
  • Works closely with Digital and Data team to design and deliver training materials on our platforms as well as other digital capabilities for clients.
  • Processes & Implementation

  • Working with and through Implementation Head to ensure successful and smooth implementation of product solutions, conducting post implementation review analysis through client feedback and incorporates good practices in subsequent implementations.
  • Defines client service requirements, including the client proposition for new products and their capabilities for Operations and the PSS team.
  • Tracks clients’ product utilization with a view to achieve utilization targets
  • Drives and sustains a productive working rhythm to Client Management team process reviews on client issue logs and wider feedback themes, such that specific product adjustments and enhancements can be prioritised in the rolling schedule of product design and implementation.
  • Providing input and working with Implementation Manager to build and re-engineer processes with focus on efficiency, simplification and clarity in order to improve client experience and mitigation of operational risk.
  • Ensure all processes are adhered at the respective country levels and in line with approved policies
  • Risk Management

  • Builds deep and comprehensive knowledge of local regulations and initiatives of local industry bodies to stay ahead of the regulatory change agenda and how it affects the product lifecycle.
  • Takes the initiative regarding regulatory, reputational and ethical matters by providing proactive advice to sales and implementation teams.
  • Ensures adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations.
  • Ensure appropriate TB inputs are incorporated in BCA / Term sheet / Pre-Screening review / Credit.
  • Working with Head of East to effectively identify, escalate, mitigate and resolve risk and compliance matters in a timely manner.
  • Matrix oversight of Product / Country management teams in the country to achieve the outcomes set out in the Bank’s Conduct Principles (Fair outcomes for clients, Financial Crime Prevention, The Right Environment)
  • Stakeholder Management

  • Across CIB and the broader Franchise ensuring the bank has transparency on the TB business, seek stakeholder support for TB needs and provide feedback to TB East Head on country stakeholder priorities / concerns
  • Responsible for working with the relevant Country CEOs, Country Heads for GB on responsibilities overseeing the implementation of country strategies, country regulations and issues related to regulatory compliance that are identified and needed to be resolved to escalating material risks in accordance with the Group's risk management framework
  • Responsible for leading and overseeing Regulatory interaction on behalf of TB, including engaging with regulators and ensuring regulatory compliance in the country
  • Leadership, People and Talent

  • TB staff in the country ensuring engagement of frontline staff and managing people issues in partnership with line manager
  • Key Stakeholders Internal

  • Regional & Country Head of Global banking
  • Country CEO and other members of the country CMT
  • Local Managers, Operations, CSG, Treasury Markets, Credit, Compliance, Legal, Marketing, HR, Finance
  • Local Business Heads (Financial Markets, etc)
  • Universal Market Head of Product
  • Customers
  • Auditors, Regulators
  • Competitors
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