Purpose of jobActs as the main person in all Service administrative work and contact point for all external and internal requests for Service.
Key person for Service administrative training Key Performance Indicators : Management and monitoring of all enquiries for service.
Key Accountabilities : Report to Service Manager and provide supports to either Service Engineers or Service Sales on the jobs such as but not limited to : Documentation and filing for domestic service cases.
Documentation and filing for overseas service cases, as well as Grundfos sister companies’ communication.Handling service requests (calls, emails, etc) and assisting service engineers in Administration jobs.
Preparing drawings and related paper work of assigned projects.Management of Quotation creation of quotations and tracking of quotationsManagement of Service Orders and Service contracts including planningManagement of billing and invoicingManagement of Service related reports, eg.
Forecast and other supporting reportsSAP CS report Competencies : Able to work as a team.Able to meet challenges. Critical knowledge and experience Industry, market and business environmentGood relevant experience, preferable with an engineering background.
Those not from engineering background are welcome.- Knowledge and experience with SAP or other integrated system - preferred.
Most likely to have 3-7 years of relevant work experience before entering level besides formal education.Personal Attributes : Customer Centricity & Accountability &CollaborationA high degree of commercial business acumenConfident and articulate with excellent communication skillsSelf-
starter with a proactive approach and able to work on own initiativeOperate in accordance with the Grundfos ValuesCommitment, drive and enthusiasm above the averageThe ability to work in a demanding and ever changing environment where meeting time deadlines are a key element of the roleCollaboration partnersService team, colleagues in production site.
Preferred education Bachelor’s Degree, Associate’s Degree or equivalent work experience