Company Overview Responsibilities
Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows.
Represents the company to the customer and assumes accountability for customer satisfaction with service.
Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.
Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production.
Repairs and modifies equipment at customer facility.
Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing / dismantling demonstration machines.
BS / MS major in Mechanical, Electrical / Electro-optical, Controlling Engineering, or other Computer-science related fields.
Fluency in both Mandarin and English
Strong computer skills with Windows base application, Excel / power point, and network function / database related.
Good attitude on learning new technology and willing to take challenge.
Exp. or knowledge of semiconductor manufacturing process is preferred
Must be a strong team player, supporting & analytical skill and good working habits
People-oriented, strong customer service focus and able to work under pressure
Must be willing to work in semiconductor clean room environment
Equal Employment Opportunity KLA is an Equal Opportunity Employer. Applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristics protected by applicable law.