Customer Support Technical Training I - (E1)
Applied Materials
Hsinchu
8天前

Description

Performs routine assignments in the entry level to a professional job progression. Typically has knowledge of and exposure to fundamental theories, principles and concepts.

Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems.

Receives instruction, guidance and direction from others.

Key Responsibilities

  • Presents standard Global Technical Training (GTT) courses using prepared materials; conducts limited training at customer sites which involves both travel of short duration;
  • manages classroom / lab activities to assure fulfillment of course objectives; presents and practices safety per procedure;
  • may train during off-shift and / or weekends as assigned.

  • Learns and maintains a level of product technical knowledge sufficient to prepare and present selected segments of defined product courses of limited technical content;
  • completes certification on all product related courses to include safety modules.

  • With guidance, prepares technical training materials to include new course development for product improvement and enhancement.
  • With guidance, may revises existing course materials and augments docmentation to fill gaps in released materials.

  • With guidance , may performs maintenance and repairs on training systems; helps to ensures system functionality can support course objectives. .
  • Acquires and employs knowledge and understanding of the Global Technical Training organization and operations. May assist in the marketing of additional GTT courses / products available;
  • solicits on-site training.

  • Learns and utilizes effective interface skills in dealing with customers and employees; identifies and seeks resolution to customer satisfaction issues in the classroom or lab.
  • Will inn with product groups to obtain current product information for course updates. With assistance may represent GTT at routine divisional meetings and internal conferences;
  • functions as lead on projects of limited scope and complexity.

  • Supports GPS in the generation of docs. Ensures field usage
  • Develop technical materials
  • Observe technical activities to determine operating procedure and detail.
  • Interview personnel to become familiar with products & methods
  • Study tech docs to integrate a technology, operating procedure, production sequence and detail.
  • Review published materials and recommends revisions
  • Communicates with BUs to obtain current product information for courses updates
  • Functional Knowledge

  • Demonstrates conceptual knowledge of theories, practices and procedures within a discipline
  • Business Expertise

  • Applies general knowledge of business developed through education or past experience
  • Leadership

  • No supervisory responsibilities; accountable for developing technical contribution
  • Problem Solving

  • Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments
  • Impact

  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines
  • Interpersonal Skills

  • Exchanges straightforward information, asks questions and checks for understanding
  • Education

  • Bachelor's Degree
  • 1 - 2 Years of Experience
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