Customer Support Technical Training III Senior - (E3)
Applied Materials
Hsinchu
22天前

Description

Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services.

Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance.

Acts as a resource for colleagues with less experience.

Key Responsibilities

  • 1. Presents technical training in house and at customer sites, focusing on specialized / customized courses; requires both domestic and international travel;
  • manages classroom / lab activities to assure fulfillment of course objectives; presents and practices safety per procedure;
  • may train during off shift and / or weekends as assigned.

  • 2. Maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to staff;
  • completes certification on multiple platforms and / or processes to include safety modules; actively certifies others; establishes new certification requirements.

  • 3. Utilizes Technical Publications and System Business Units to maximize technical documentation efficiencies; creates and augments docmentation to fill gaps in released materials;
  • evaluates instructor performance; trains others in standard course development process / Instructional System Design (ISD);
  • responsible for course design approval.

  • 4. Provides technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives;
  • ensures all safety retrofits are installed on the training systems.

  • 5. Demonstrates knowledge and understanding of the Global Technical Training organization and operations and the AGS organization;
  • informs customers of additional GTT courses / products available; assists marketing in building customer relationships and selling GTT products;
  • analyzes customer issues / needs to determine future training opportunities; presents total training solutions for customer needs.

  • 6. Provides coaching and leadership to other instructors; serves as mentor to less senior instructors for class delivery, technical development and certification;
  • anticipates, prevents and resolves customer satisfaction issues.

    7. Manages multiple projects of diverse scope and complexity; directs project team members.

    8. Alpha Site support to Engineering in house or on an engineering tool provides review of ECO's; communication to the field

    9. Supports GPS in the generation of docs. Ensures field usage

    10. Develop new procedures and Best Known Methods

    11. First chamber Build . Work with Engineering and Manufacturing; participate on New Product final test

    12. Develop technical materials

    13. Observe technical activities to determine operating procedure and detail.

    14. Study tech docs to integrate a technology, operating procedure, production sequence and detail.

    15. Review published materials and recommends revisions

    16. Communicates with BUs to obtain current product information for courses updates; represents GTT at divisional meetings.

    Functional Knowledge

  • Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
  • Business Expertise

  • Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
  • Leadership

  • Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
  • Problem Solving

  • Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
  • Impact

  • Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
  • Interpersonal Skills

  • Explains difficult or sensitive information; works to build consensus
  • Bachelor's Degree
  • 4 - 7 Years of Experience
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