Sr Technical Support Engineer
ARRIS International, plc.


  • Technical Diploma or Bachelor's degree of Engg
  • 4 6 Years of relevant experience in TAC
  • Strong networking background
  • Must participate in 7x24 rotation
  • CCNA Must or higher knowledge, CWNA, CWSPwould be a Plus
  • Good exposureand working experience with 802.11a / b / g / i standards and knowledge of 802.11n
  • A good understanding of WLAN Security in theareas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
  • knowledge on deploying, configuring,supporting, troubleshooting, debugging and administering the following WirelessLAN products and technologies :
  • Wireless Access Points
  • Wireless ClientAssociations
  • Wireless Controllers
  • A very good understanding of RF transmissions &antenna behavior
  • knowledge on WLAN Security in the areas of authentication,encryption, RADIUS, AAA authentication, EAP, PSK, etc.
  • Hands on experience on protocol analyzers tools such as Wireshark,Ethereal
  • Good knowledge in reading and interpreting event and debug logs
  • Properly escalating unresolved issues to the next level of support
  • Solid understanding of TCP / IP, IGMP, and Routing (Layer 2 & 3communication)
  • Troubleshooting of complex networking related issues in a WirelessTAC environment
  • Support and mentor and provide technical guidanceto the L1 engineers
  • Ensure proper case documentationand closure
  • Deeper understanding and troubleshooting of internet protocols includingDNS, DHCP, SMTP etc


  • Abilityto work independently
  • Abilityto deal highly complex technical issues confidently
  • Goodproblem solving and decision-making skills
  • Abilityto understand and analyze complex issues along with troubleshootingskills
  • Abilityto communicate clearly and effectively with clients, vendors, and peers
  • ExcellentInterpersonal, written & verbal communication skills
  • Self-driven,proactive, hardworking, team-player
  • Encouragesand accepts feedback
  • Exposureof handling international customers
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