Operations Manager - TW
Circles Life

As our Operations Manager of our Taiwan groundbreaking team, we are looking for an individual who possesses excellent interpersonal skills, business acumen, self-motivation, strategic abilities, creativity and an organized thought process.

We are talking about an opportunity to really get in the game at a high growth startup with regional scale, reach and a mission to disrupt the telecommunications industry while building a digital telco.

Responsibilities :

Managing, planning, organizing, and executing complex projects across multiple organizations and stakeholders to enable the successful launch of operations in Taiwan

Work closely with the Head of Operations and the General Manager to build and improve processes across the company

Recruit, develop and train the Operations team to master the skills required to attain a high standard of customer support

Proactively identify and lead process improvement initiatives to improve internal efficiency

Managing delivery and fulfillment processes and analyses in a highly dynamic environment

Develop operational expertise on processes and activities, ensuring that best practice is shared within the network.

Drive and scale Operations across the island and diversify customer options (self-pick-up etc)

Partner and maintain strategic relationships and communication with external vendors to minimize operations gaps

The Ideal Candidate

More than 5 years solid experience in Logistics / 3PL Vendor Management or similar background (prefer service parts & reverse logistics)

Background in the telecommunication, logistics, e-commerce company will be a plus

A strong team player & leadership experience with the ability to remotely lead non direct reports successfully

Dedication towards operations efficiency and customer satisfaction

Displays potential and focus on process improvements in an agile way + experience

Strong focus on execution and ownership such as tracking performance, setting goals and developing plans

Able to converse in Mandarin and English fluently. Speaking Taiwanese is a plus

Willingness to roll up your sleeves and ensure every aspect of operations run on time and are scalable

Strategic Orientation and strong business acumen understand the business at a holistic level and how each team / initiatives impact the business

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