As our Operations Manager of our Taiwan groundbreaking team, we are looking for an individual who possesses excellent interpersonal skills, business acumen, self-motivation, strategic abilities, creativity and an organized thought process.
We are talking about an opportunity to really get in the game at a high growth startup with regional scale, reach and a mission to disrupt the telecommunications industry while building a digital telco.
Managing, planning, organizing, and executing complex projects across multiple organizations and stakeholders to enable the successful launch of operations in Taiwan
Work closely with the Head of Operations and the General Manager to build and improve processes across the company
Recruit, develop and train the Operations team to master the skills required to attain a high standard of customer support
Proactively identify and lead process improvement initiatives to improve internal efficiency
Managing delivery and fulfillment processes and analyses in a highly dynamic environment
Develop operational expertise on processes and activities, ensuring that best practice is shared within the network.
Drive and scale Operations across the island and diversify customer options (self-pick-up etc)
Partner and maintain strategic relationships and communication with external vendors to minimize operations gaps
The Ideal Candidate
More than 5 years solid experience in Logistics / 3PL Vendor Management or similar background (prefer service parts & reverse logistics)
Background in the telecommunication, logistics, e-commerce company will be a plus
A strong team player & leadership experience with the ability to remotely lead non direct reports successfully
Dedication towards operations efficiency and customer satisfaction
Displays potential and focus on process improvements in an agile way + experience
Strong focus on execution and ownership such as tracking performance, setting goals and developing plans
Able to converse in Mandarin and English fluently. Speaking Taiwanese is a plus
Willingness to roll up your sleeves and ensure every aspect of operations run on time and are scalable
Strategic Orientation and strong business acumen understand the business at a holistic level and how each team / initiatives impact the business