Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes.
Completes quality repairs.
Responds to fab issues by communicating with other engineers and participating in escalation conference calls. May participate in projects to reduce costs and increase uptime.
Verifies operational quality of system equipment. Assists senior engineers as needed.
Applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers. Ability to diagnose and resolve technical problems.
Uses training and experience to identify some process, software or hardware related system problems.
Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.
Assumes responsibility for complete customer satisfaction within work area. Assists in planning, communicating, and coordinating support plans with customer management.
Complies with all safety procedures and consistently demonstrates safety as a value.