The Service Intermediate Analyst is an intermediate position responsible for performing moderately complex workflow analysis of departmental systems, workforce, and procedures in coordination with the Customer Service function.
The overall objective is to ensure accurate reporting and compliance across all product lines.
Write, design, analyze and recommend changes to moderately complex requirements relevant to the Customer Service function
Perform financial, statistical, and operational studies to assist initiatives and ongoing reporting needs of the Customer Service function
Perform feasibility analysis for process changes and partner with others outside of team to develop process improvements and solutions
Develop and maintain working industry knowledge of industry practices and standards
Recommend appropriate actions to identified problems, as needed
Apply knowledge of how business teams interact with others in accomplishing Customer Service goals
Provide basic assistance within a specific section of Citi’s Customer Service function
Coordinate the workflow with related functions
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
2-5 years of experience in a related role
Proficient project management skills
Effective verbal and written communication skills
Influencing and relationship management skills
Demonstrated ability to remain unbiased in a diverse working environment
Bachelor’s / University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - TW
Time Type :
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Minority / Female / Veteran / Individuals with Disabilities / Sexual Orientation / Gender Identity.
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