Senior Systems Engineer
Dell Technologies
Taipei, Taiwan


  • Performs a technical support role in District Sales and Services Leadership Meetings.
  • Presents and markets the design and value of proposed Dell EMC solution and business case to customers, prospects and EMC management.
  • Possesses detailed product / technology / industry knowledge. Knowledge of job associated software and applications.

  • Assists the Sales Team to develop and implement specific account penetration strategies, produce account specific product and service and sales plans.
  • Leverages knowledge of competitive solutions to effectively address and dispel customer objections to Dell EMC solutions, and train the account team.

  • Executes technical sales calls
  • Configures and documents Dell EMC software, hardware and service solutions to meet customer and sales objectives. Completes required presales documentation quickly and accurately.
  • Qualifies sales opportunities in the terms of customer technical requirements, competition, decision making process and funding.
  • The role may have one of the additional sets of "specialty" responsibilities as required by the hiring manager :
  • Disk / DPS Based

  • Can present on the product and deliver the value proposition.
  • Pre-Sales skills with the different vendors disk offerings (HDS, IBM, EMC, STK)
  • Knowledge of Replication SW and HW. (RDF, PPRC, XRC, Global Mirror, HUR)
  • SSD, Flash, different drive technologies and which workload profiles go with which technology
  • Excellent presentation skills in front of all levels of IT, from Ops, 1st line mgr.
  • Customer focused on solution* Performance background preferred
  • Prior SE experience at one of the main vendors (IBM, EMC, HDS, NetApp, Pure), a plus
  • Focused on supporting customer initiatives in the Backup and DR markets.
  • Knowledge of Ethernet, TCP / IP, Fibre Channel, NVMe over Ethernet, FCoE architecture.
  • Prior work experience in the tape area preferred
  • Knowledge of VTL, NDMP, CIFS and NFS storage protocols.
  • Experience with tape replication preferred
  • Disaster Recovery knowledge preferred
  • Ability to fit into the Dell EMC culture code
  • Knowledge of UNIX and / or Linux knowledge including system administration, network administration, debugging and troubleshooting is desirable.
  • Technical concepts needed to understand value / benefit of product
  • Specialized Knowledge in one or more of the following BRS Core Products : Data Domain, Avamar, NetWorker, EMC Disk Library (EDL), Disk Library for Mainframe (DLM), Data Protection Advisor (DPA)
  • Specialized Knowledge in one or more of the following Backup and DR applications : Netbackup w / OST, TSM, CommVault, Backupexec
  • Virtualization

  • VMware VCP certificated is preferred
  • Knowledge of VMWare use cases and productivity applications
  • Focused on supporting customer initiatives in the Virtualization, Network Convergence, and Cloud Enablement markets.
  • Knowledge of networking media, protocols and vendor portfolios.
  • Technical knowledge of multiple server architectures, distributed systems and platform operating systems.
  • Familiar with VMWare portfolio, Microsoft Hyper-V , and Citrix virtualization architectures.
  • Experience with designing, building, installing, configuring and supporting multi-terabyte information infrastructure for ESX server deployment and migration of conventional systems into virtualization is preferred.
  • Some evidence of the ability to evaluate, recommend, and select data application specific cloud design concepts, including Microsoft, Oracle, SAP, vBlock architecture and meta data management tools are preferred
  • Experience with data architecting, data migration, large-scale data modeling, and business requirements gathering / analysis for virtualization is preferred.
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