Client Service Associate
Ftserussell
Taipei City, Taiwan
4天前

Role Purpose

Resolves internal and external client telephone queries following defined procedures.

Role Responsibilities

  • Provides first level client contact and conveys resolutions to customer issues
  • Tracks, routes and redirects problems to correct resources
  • Recognises high priority queries and takes action within the expected response time
  • Ensures proper recording, documentation and closure of queries, updating customer data and producing activity reports.
  • Minimum Requirements

  • This is an Individual Contributor role
  • Bachelors degree or equivalent in an IT related discipline
  • Strong client-facing skills
  • Strong verbal and written communication skills.
  • People are at the heart of what we do and drive the success of our business. Our colleagues thrive personally and professionally through our shared values of Integrity, Partnership, Innovation and Excellence are at the core of our culture.

    We embrace diversity and actively seek to attract people with unique backgrounds and perspectives. We are always looking at ways to become more agile so we meet the needs of our teams and customers.

    We believe that an inclusive collaborative workplace is pivotal to our success and supports the potential and growth of all colleagues at LSEG.

    A career with London Stock Exchange Group offers you the opportunity to be at the centre of the financial community. As well as competitive salaries and a range of attractive benefits, we maximise each employee’s potential through personal development plans, training, coaching and mentoring.

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