Tesla Motors islooking for an experienced Service Advisor to work on one of the mostprogressive vehicle brands in the world.
This position requires a high levelcustomer and employee interaction, so the ideal candidate will not only possessthe technical acumen, but also the ability to provide a strong level ofcustomer service.
This position is located at our Service Center in HongKong; however, the role will require travel as needed and directed bymanagement.
If you are interested in becoming a part of a world classservice team supporting the latest EV technology, we are interested in hearingfrom you.
AnswerPhone Calls, Emails and Drive In’s to address any customer concern with thehighest level of response and attention
Returnmissed phone calls, email in no less than 5 minutes
Determineif technical solution can be resolved over the phone; escalate immediately toShop Foreman / Service Manager to provide immediate attention
Accuratelyrecord issues and data into Dealer Management System. Attention to detailcritical
ConductTransactions w / system; walk customer through correction and provide summary.
Communicateestimated completion time, regular updates and follow through on each customervehicle.
Coordinatethe detail of every vehicle prior to delivery.
Coordinatethe delivery time or pick up with each customer.
Followup with Customer on services provided; ensure they are satisfied with the workperformed.
Knowledge, Skills, and Abilities :
Methods,techniques, parts, tools and materials used in the maintenance and repair ofvehicles
Operationand maintenance of a wide variety of hand power tools, shop tools, andautomotive and electrical test equipment
Understandingof basic automotive techniques related to repair and servicing of automobiles
Abilityto follow oral and written instructions with attention to detail
Willingnessto learn new and innovative automotive technologies
Establishand maintain cooperative working relationships with those contacted in thecourse of work to include the public
Performdetailed daily record keeping and reporting
Effectivelyhandle multiple priorities, organize workload, and meet deadlines
Workin a team-based environment and achieve common goals
DealerManagement System(s), Outlook, and MS Office
Associate Degree or certificate in Automotive Technology,preferred
Retail automotive service experience, preferred
Fluency in Chinese and English
Tesla participates in the