Senior Customer Operations Specialist
Advanced Micro Devices
Taipei, Taiwan, TW
3天前

What you do at AMD changes everything

At AMD, we push the boundaries of what is possible. We believe in changing the world for the better by driving innovation in high-performance computing, graphics, and visualization technologies building blocks for gaming, immersive platforms, and the data center.

Developing great technology takes more than talent : it takes amazing people who understand collaboration, respect, and who will go the extra mile to achieve unthinkable results.

It takes people who have the passion and desire to disrupt the status quo, push boundaries, deliver innovation, and change the world.

If you have this type of passion, we invite you to take a look at the opportunities available to come join our team.

SR. CUSTOMER OPERATIONS SPECIALIST

THE ROLE :

The Senior Customer Operations Specialist efficiently and effectively manages operations between AMD and strategic / key customers.

They build strong and sustaining relationships at operational and managerial levels within both the Customer’s and AMD’s organization.

The Senior Customer Operations Specialist leverages these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues.

THE PERSON :

  • Exhibits strong level of leadership and accountability
  • Seeks to continually improve themselves
  • Flexible and able to manage through ambiguous circumstances
  • Ability to work independently with minimal direct supervision
  • AMD's environment is fast paced, results oriented and built upon a legion of forward-thinking people with a passion for winning technology.

    This is an extraordinary opportunity to work in an outstanding company like AMD - Join us!

    KEY RESPONSIBILITIES :

    Customer Support :

  • Address customer’s inquiries; communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
  • Collaborate internally and externally to resolve issues; investigate and implement solutions for customer escalations
  • Maintain and strengthen key internal and external relationships
  • Provide operational support for service level changes, contract negotiations, amendments, new supply fulfillment models
  • Provide supply guidance and pre-order information to facilitate order issuance
  • Collaborate with customers to drive process improvement and minimize operational costs
  • Participate in customer quarterly business reviews and operational meetings
  • Manage difficult conversations and situations
  • Backlog Management :

  • Manage order exceptions and impediments to ensure order fulfillment based on Perfect Order criteria
  • Review supply picture, scheduling status and collaborate with internal teams to maximize AMD and customer opportunities
  • Planning :

  • Analyze weekly customer forecasts, plan appropriate material reserves and hub supply replenishments
  • Communicate supply commits to customer and drive customer meetings to ensure supply and demand alignment
  • Manage hub inventory to contractual agreements and optimal targets by working with customers on forecast accuracy
  • Reconcile hub billings and inventory levels
  • Reports & Data :

  • Compiles and analyzes internal KPIs, customer, and operational metrics to make business decisions
  • Support revenue attainment, projections, and EOH inventory reporting
  • Utilize customer reports to analyze account and AMD performance
  • Systems :

  • Optimize customer experience by increasing utilization of automated systems such as portals and B-to-B
  • Collaborate with cross-functional teams to drive process improvements and efficiencies
  • Order Processing :

  • Validate and enter hub pulls, orders, distributor price agreements, and returns ensuring accuracy and compliance with applicable laws, and AMD terms and conditions.
  • Review RMA requests, manage exceptions, and discrepancies according to AMD policy
  • PREFERRED EXPERIENCE :

  • 5 to 7 years related industry experience
  • Capable of contributing to process improvement through solid knowledge of business practices and procedures
  • Possess strong problem solving skills including anticipating issues and implementing solutions
  • Develop strong relationships to increase customer satisfaction with internal and external customers
  • Ability to clearly articulate (written and verbal) ideas and solutions across a global organization
  • Possess high level of analytical skills using various tools and methodologies
  • Working knowledge of SAP and planning systems is preferred
  • ACADEMIC CREDENTIALS :

  • Bachelor's or above Degree
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