Senior Program Management Consultant
Dell
Taipei, Taiwan
1天前

ACCOUNTABILITIES

  • Drives a core product design team to deliver a product(s), service(s), or solution(s) to external customers.
  • Leads cross-functional, Worldwide core team(s), kicks off programs, establishes schedules and drives meetings. Cross Functional Team members can include Services, Engineering, Quality, Product Operations, Marketing, Procurement, Global Operations, Finance, etc.
  • Drives the core product design team to meet or exceed program objectives (Cost, Quality, Schedule, Features, Fulfillment / Continuity of Supply, Solution delivery across products & service offerings, and Customer Specific Needs).
  • Prepares core product design team and extended teams for internal and external ISO Audits for Dell to maintain ISO Corporate Compliance.
  • Manages audit process and drives for success.

  • Establishes clear objectives and deliverables for each program that support the LOB’s business.
  • A Program Manager is often expected to manage multiple programs in parallel.
  • Develops Offer Lifecycle deliverable document(s), schedules timely executive review, and delivers phase reviews along with interim updates.
  • Tracks progress, reports status and makes necessary corrections to achieve program objectives.
  • Establishes working relationships and influences / persuades at the Manager, Director, General Manager, Vice President, and Senior Vice President level.
  • Subject matter expert in product development processes, product / solution areas, and customer needs and usage. Builds effective, high performance core product design teams and provides ongoing performance feedback to functional management.
  • Leads the cross functional team to define the product / solution definition and requirements. Manages the creation, review and approval of the MRD and Phase Exit materials.
  • Works with core product design team and executive leadership to establish quality and customer experience goals for the program.
  • Works with the core product design team to establish plans to achieve the quality and customer experience goals.

  • Drives the creation, review and approval of the Program Plan or Statement of Work (SOW).
  • Manages major risks and issues through effective contingency planning and proper escalation.
  • Ensures core product design team members communicate post mortem findings to the appropriate departments.
  • Attaches each phase exit document lessons learned and review lessons learned for the next phase.
  • Manages and communicates program changes post Plan Exit using PCR’s to ensure cross functional / org alignment.
  • Analyzes and reports actual performance vs. Program goals. Drives team to deliver quality results at, or better than, quality goals.
  • Manages non-product or solution cross-LOB initiatives, examples include Cost of Goods Sold management, and Resource sizing / planning.

    RESPONSIBILITIES

  • Presents, communicates and ability to influence XLOB business leaders.
  • Leads multiple high visibility programs; with a high degree of complexity and / or business impact.
  • Leads / develops XLOB level or complex process initiatives or business strategy.
  • Demonstrates ability to grow cross-functional team members by identifying develop opportunities and coaching CT members.
  • QUALIFICATION

  • At least 12-15 years of Program management experience.
  • Fluent English.
  • Engineering-Services Program-Management Job ID : R043732

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