Digital Marketing_Ticketing/LiveChat Digital Partner
Taipei , Taiwan

Job Describtion

An experienced digital marketing partner who will be part of a growing team responsible below

Ticketing System

  • Provide professional, friendly and helpful customer service as the first point of contact.
  • Thoroughly build and manage user requests within enterprise ticketing system & knowledge base. Provide first contact resolution per expectations.
  • You will be the owner for this ticketing system and make all website inquiries collected and served.

  • Closely monitor developments in assigned issues and disseminate timely information throughout the organization. Facilitate and organize inter-departmental resources to ensure fluid technological management, carry out ""one ticketing, one helpdesk, one stop service"" for external / internal user.
  • Live Chat

  • Create and successfully drive innovative and effective lice-chat system programs, including integrated digital marketing and chat-robot for awareness, lead generation, and engagement.
  • Build the digital infrastructure of Live Chat Platform ranging from digital timelines and work back schedules, audience targeting, asset design, finalizing plans, and reporting.
  • Develop recommendations for new growth initiatives, platforms, and programs based on business goals, competitive analysis / benchmarking, and emerging trends.
  • Build processes for repeatability and scalability of Live Chat into different regional office with their local practices by developing guides and templates for best practices.
  • Implement and monitor chat platform relating to search engine optimization, search engine marketing, social media advertising, remarketing, and marketing automation.
  • Produce introduction content for RBU office and website while launch, and collaborate with content team members to ensure alignment with brand and positioning.
  • Requirements

  • Work Experience : above 3 years
  • Education : Bachelor
  • 1. Business, Marketing, Mass-Communication , Management background

    2. Interested in B2B global marketing, experience in eCommerce / Online Marketing / Digital Marketing / Ticketing System / Helpdesk System / Video Production will be a plus.

    3.Proven evidence of excellent analytics, communication, project management, and problem-solving skills


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