Shangri-La’s Far Eastern Plaza Hotel, Tainan is located in the southern part and most historic city of Taiwan. We offer 333 guestrooms and suites, four restaurants, one lounge and seven banqueting and function rooms.
The 38-storey hotel offers an ideal base for both business and leisure travelers. National Cheng Kung University is adjacent to the hotel, as is the prestigious Far Eastern Plaza department store.
The hotel is also within walking distance of the city's main railway and bus stations, while Tainan's international airport and Taiwan High Speed Railway (THSR) station are just a 15-
minute and 30-minute drive respectively.
We are currently looking for an experienced Resident Manager to join us. It takes a very special kind of person to work at Shangri-
La, if you are an inspiring leader who places our people and our brand at the heart of all their decisions while delivering a superior guest experience;
you are the right person for this role.
How you’ll contribute to the team :
Adopt a hands-on approach to maintain quality and lead the team in all areas of operations to ensure enhanced levels of guest happiness
Handle every part of the hotel through close involvement in all operations, multi-skilling the team to ensure an efficient and effective business
Build a fun atmosphere and ensure a highly personalised and locally inspired guest experience
Lead and encourage the team by understanding their individual needs and working with them in an approachable way
Work closely and effectively with the General Manager to drive strategic projects, revenue and financial goals
Effectively manage costs, expenses, wastage, breakages, security and stock control whilst maintaining operational service levels to improve profitability in line with flow-through targets
Perform duties of the General Manager in the absence of the incumbent and perform other duties as required
What you will need to be considered :
Proven track record in a similar role within a luxury hotel group
A diploma and / or undergraduate degree in related disciplines
Ideally more than 10 years of experience in hospitality industry across multiple functions
Experience in Rooms & housekeeping will be advantageous
Strong business acumen
Ability to strategize based on market demand periods to maximize revenue opportunities
Knowledge in hotel management best practices and relevant laws and guidelines
Enthusiastic and dedicated with an eye for details
Service-oriented and well-organized with strong sense of responsibility
Excellent communication skills in English and Mandarin (both written and spoken)