Veeco (NASDAQ : VECO) is a leading manufacturer of innovative semiconductor process equipment. Our proven MOCVD, lithography, laser annealing, ion beam and single wafer etch & clean technologies play an integral role in producing LEDs for solid-
state lighting and displays, and in the fabrication of advanced semiconductor devices. With equipment designed to maximize performance, yield and cost of ownership, Veeco holds technology leadership positions in all these served markets.
Responsible for providing pre- and post-sales process-related technical expertise to troubleshoot and resolve specific applications problems through consultation with customers during installation, integration, training and maintenance throughout the entire sales and post-sales process.
Develops and maintains detailed technical knowledge of the specifications and operations of Veeco LSA systems and related products.
Maintains familiarity with the specifications and operation of competing products through training and self-learning.
Maintains a working knowledge of LSA process hardware systems and relevant diagnostics. Experience and knowledge on Silicon Semiconductor fabrication RTP / Implant process development is a plus.
Presents technical aspects of products to customers and sales channels.
Must work closely with customers to analyze application issues.
Plans, implements and controls measure to improve process yield and throughput for customers.
Provides engineering support on reliability qualification and evaluation.
Organizes, carries out and reports the progress of sample investigations on customer samples.
Provides technical knowledge to acquaint customers with how to optimize the LSA process.
Provides front-line telephone and on-site diagnostic and technical support for various LSA systems.
Provides on-the-job training, education and assistance to fellow team members both within the local team, company, for customers and partners.
Works as a member of a cross-functional team with service and sales personnel and company business units or within Asia Pacific region to fulfill the customer sign-
off and revenue requirements.
Submit written applications-related reports regarding customer problems and other related situations.
Communicates and participates technical trainings regularly with business units to enhance the professional knowledge and to gather up-
to-date product information.
Undertakes any other duties as may be assigned by upper managers and leaders.
EDUCATION, EXPERIENCE & SKILLS REQUIRED
Master Degree or above in Engineering, Material Science, Physics, Chemistry or related field
5 years above experience in a relevant scientific establishment.
A positive team player, self-motivated with strong analytical skills.
Good spoken and written communication skills in English.
Must be able to travel to the USA and within the region.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
Incumbent may be asked to perform other duties as required.