Field Service Coordinator
FIELDCORE
Taipei, Taiwan
19天前

SUMMARY

The Field Service Coordinator will organize the mobilization and demobilization of field employees. Coordinators will update the company databases as appropriate on a daily basis ensuring accurate employee and job status and financial information. The position

will serve as a liaison to the Processing Specialists, Field Operations, HR and Finance.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Receives and creates new jobs and employee assignments in company databases

Updates and maintains company databases with employee, job and financial information

Interacts with field employees to provide information about job assignments

Travel Logistics / Reconciliation - Ensures travel costs support Granite’s Cost Management objectives (flights, accommodation, vehicle hire)

Generates and manages multiple reports for business partners as needed

Assists with development and testing of system modifications within GSI systems / databases

Coordinates mobilization and demobilization (travel and logistics) of field employees to ensure timely arrival to / from job sites

Updates employee status in the company database on a daily basis

Initiates requests / follow up on information in the GE Travel Advisory System (TAS)

Update and maintain accuracy of pay / cost / bill rates, site information, and project information

Performs other duties as assigned

Immigration (as required)

Monitors and manages outbound travel via Granite tools

Initiates cases with outside counsel to procure visas / work permits

Communicates with various government agencies for certification of documents

Fulfills request for Letter of Invitation (as needed)

Provides guidance to employees and Field Business Ops teams regarding documents, cost & time requirements for visa / work permit applications

Ensures all paperwork including applications for immigration visas / work permits are completed accurately and in a timely manner

Tracks visa and work permits progress to keep business partners updated

Accurately maintains Granite Immigration tools (work queue and work authorization profile page)

Maintains immigration files for all employees on foreign assignments

Processes and completes any exit permit or formalities prior to employees leaving the home country for assignment, if applicable

KNOWLEDGE, SKILLS AND ABILITIES :

Excellent customer service and interpersonal skills

Excellent communication, time management and organizational skills.

Ability to multi-task, coordinate, plan and assume managerial responsibilities as deemed appropriate by the Supervisor

Demonstrate leadership ability through decision-making abilities, troubleshooting, problem-solving and teamwork

Intermediate knowledge level of Microsoft Office (Word, Excel, Power Point, Outlook)

EDUCATION and / or EXPERIENCE :

Three years relevant work experience in field operations, customer service or office administration role desired.

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