Technical Support Engineer (OP/TP)
KLA-Tencor Corporation
Chupei-City, Hsinchu County
36天前

Company Overview

Calling the adventurers ready to join a company that's pushing the limits of nanotechnology to keep the digital revolution rolling.

At KLA-Tencor, we're making technology advancements that are bigger and tinier than the world has ever seen.

Who are we? We research, develop, and manufacture the world's most advanced inspection and measurement equipment for the semiconductor and nanoelectronics industries.

We enable the digital age by pushing the boundaries of technology, creating tools capable of finding defects smaller than a wavelength of visible light.

We create smarter processes so that technology leaders can manufacture high-performance chips the kind in that phone in your pocket, the tablet on your desk and nearly every electronic device you own faster and better.

We're passionate about creating solutions that drive progress and help people do what wouldn't be possible without us. The future is calling. Will you answer?

Group / Division

The Global Service Support Organization (GSS) team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Product Training, and Technical Support.

The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services.

  • Our comprehensive services include : proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24 / 7 technical support teams and knowledge management systems;
  • and an extensive parts network to ensure worldwide availability of parts.

    Responsibilities

    Responsible for providing technical support to field engineers, technicians, and product support who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical / optical equipment, computer systems and / or complex software.

    Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

    Reports design, reliability and maintenance problems or bugs to design engineering / software engineering.

    Works on problems of diverse scope where analysis of data requires an evaluation of identifiable factors. Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.

    Provides support to customer / users where the product is highly technical or sophisticated in nature.

    Will be involved in product installation and training.

    In addition to supporting customers based in Taiwan, will travel to support customers worldwide as required.

    Preferred Qualifications

    Masters with 2-4 years, or Bachelors with 3-5 years’ experience.

  • Experience troubleshooting, servicing, maintaining or designing optical-based metrology and process control equipment utilizing spectroscopic ellipsometry and other reflectometry measurement techniques.
  • Strong analytical skills.
  • Deeper understanding of each of the previous areas, plus : Demonstrated ability or capability to influence engineering and drive continuous improvement.
  • Expertise in testing techniques and design of experiments. Previous experience in evaluating and testing new application technologies.

    what are we trying to say with the word application be more specific. Demonstrated ability to foresee problems and propose solutions prior to releasing any new application what are we trying to say with the word application be more specific.

    Ability to set priorities and delegate tasks during critical situations where multiple issues must be handled simultaneously. A multi-tasker.

  • Good presentation skills.
  • Good customer management skills.
  • Demonstrated skills in conceptualizing creative technical solutions and documenting them.
  • Education or experience in integrated circuit manufacturing a plus.
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