Within the Operations Team, this person will manage the daily activities of the Account Management team comprising of both Senior and Junior Account Managers.
Through managing the team, they will aim to maximize customer satisfaction and encourage a proactive mindset to help increase revenues with said customers.
They will ensure that the correct priority is allocated within the Account Managers’ workload and serve as an escalation point for customers and internal teams when necessary.
The Team Leader will serve as the channel between the Account Managers and various other stakeholders in the business, reporting back in both written and verbal formats on Key Performance Indicators, market trends and customer requirements.
KEY RESPONSIBILITIES :
Motivate, manage and priorities the workload of the Account Managers
Act as the escalation point for key customers
Identify new business opportunities for the business
Collate, assess and filter feedback and report back succinctly to the Executive Team
Forecast, track and analyze Key Performance Indicators
Propose commercial incentives for growth
REQUIREMENTS & SKILLS :
3+ years’ experience of managing a customer-facing team
Strong man management skills
Ability to create reports on high level data and monitor and analyse trends
Ability to influence key decision makers at executive and C-level
Ability to work in a fast-paced environment and adapt quickly to the business needs
Strong negotiation and presentation abilities
Excellent interpersonal and communication skills (written and verbal)
Strong organisational skills
Bilingual in written and spoken Chinese and English