Team Leader
Pentasia
Taipei
22小时前

Within the Operations Team, this person will manage the daily activities of the Account Management team comprising of both Senior and Junior Account Managers.

Through managing the team, they will aim to maximize customer satisfaction and encourage a proactive mindset to help increase revenues with said customers.

They will ensure that the correct priority is allocated within the Account Managers’ workload and serve as an escalation point for customers and internal teams when necessary.

The Team Leader will serve as the channel between the Account Managers and various other stakeholders in the business, reporting back in both written and verbal formats on Key Performance Indicators, market trends and customer requirements.

KEY RESPONSIBILITIES :

  • Motivate, manage and priorities the workload of the Account Managers
  • Act as the escalation point for key customers
  • Identify new business opportunities for the business
  • Collate, assess and filter feedback and report back succinctly to the Executive Team
  • Forecast, track and analyze Key Performance Indicators
  • Propose commercial incentives for growth
  • REQUIREMENTS & SKILLS :

  • 3+ years’ experience of managing a customer-facing team
  • Strategic mindset
  • Strong man management skills
  • Ability to create reports on high level data and monitor and analyse trends
  • Ability to influence key decision makers at executive and C-level
  • Ability to work in a fast-paced environment and adapt quickly to the business needs
  • Strong negotiation and presentation abilities
  • Excellent interpersonal and communication skills (written and verbal)
  • Strong organisational skills
  • Bilingual in written and spoken Chinese and English
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