Corning is one of the world’s leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed people’s lives.
Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.
Corning’s Display Technologies segment manufactures glass substrates for active matrix liquid crystal displays ( LCDs ) that are used primarily in LCD televisions, notebook computers and flat panel desktop monitors.
Customer issue resolution
Identify and define problem
Deliver solutions to resolve issues promptly, execute and monitor recovery actions until closure with desired results
Identify customer return issues and clarify the responsibility for approval of compensation
Resolve, clarify and suggest disposition of returns for manufacturing and quality action
Set up priority, track and follow-up until the issues are resolved
Present customer issues at Corning internal Engineering and Quality review
Corning’s Product and Value delivery
Identify overall / product trend / technology trend / needs in glass at customers
Promote Corning’s technology advantages and capabilities and prioritize these advantages according to customer requirements and concerns
Develop and document thorough understanding of customers’ processes from a product, design development and manufacturing perspective
Lead model design in qualification process at customer side
Work with Product Engineer for model analysis and rational spec setting
Find out engineering technical support resources and develop communication channels between Corning and assigned customers
Coordinate customer quality & technical audit and customer visit
Customer relationship engagement and network bank establishment
Establish strong linkage customer and account manager to align with account strategy
Build strong multi-level relationships with customer key person