Customer Operation Team Lead
Spring Professional
Taiwan
19小时前

Responsibilities

  • Develop and lead in building, operating, scaling and improving customer experience and support operations for Taiwan, Hong Kong and South Korea
  • Listen attentively to the voice of community and provide actionable insight to regional in trying to improve the experience of customers on the platform
  • Leading teams, solving problems through data analytics, steering cross-functional discussions, delivering stellar operations outcomes, continuous process improvement and being customer oriented.
  • Conceptualize and develop operation initiatives which drives market growth.
  • Lead teams to achieve operations outcomes and deliver projects with significant business impact
  • Prioritize engaging strategies and campaigns across the country with internal stakeholders
  • Define the process and resources required to the entire operation management, and hands-on all the execution plan.
  • Co-work and liaise with various teams such as marketing, sales, PR, etc.,
  • Assist with analytical projects which grows business and efficiency.
  • Requirements

  • Bachelor's degree and a minimum of 8 years of operations, sales, business development or consulting experience
  • Proven experience in developing and leading teams and team goal setting for at least 3 years
  • Ability to take initiative in a constantly-changing work environment
  • Data-driven decision making and business judgement through analytical thinking
  • Prior professional experience with optimization, processes, systematic organisation, program / project management
  • Hands-on attitude, with ability to think big picture but also dive deep into details
  • Strong communication and relationship building skills
  • Strong analytical and strategic planning skill
  • Native in Mandarin, and proficient in English is a must
  • Additional request (would be a plus) :
  • 1) Good in Cantonese and / or Korean
  • 2) Experienced in working overseas
  • 3) Experienced working in startup company, high-volume or extremely fast-paced environment
  • 4) Operations or consulting background preferred but not required
  • 5) Experience working in customer experience or for organisations known for stellar support outcomes
  • Please kindly contact with Joe Yu , joe.yu springasia.com for more information if interested. Thank you

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