Develop and lead in building, operating, scaling and improving customer experience and support operations for Taiwan, Hong Kong and South Korea
Listen attentively to the voice of community and provide actionable insight to regional in trying to improve the experience of customers on the platform
Leading teams, solving problems through data analytics, steering cross-functional discussions, delivering stellar operations outcomes, continuous process improvement and being customer oriented.
Conceptualize and develop operation initiatives which drives market growth.
Lead teams to achieve operations outcomes and deliver projects with significant business impact
Prioritize engaging strategies and campaigns across the country with internal stakeholders
Define the process and resources required to the entire operation management, and hands-on all the execution plan.
Co-work and liaise with various teams such as marketing, sales, PR, etc.,
Assist with analytical projects which grows business and efficiency.
Bachelor's degree and a minimum of 8 years of operations, sales, business development or consulting experience
Proven experience in developing and leading teams and team goal setting for at least 3 years
Ability to take initiative in a constantly-changing work environment
Data-driven decision making and business judgement through analytical thinking
Prior professional experience with optimization, processes, systematic organisation, program / project management
Hands-on attitude, with ability to think big picture but also dive deep into details
Strong communication and relationship building skills
Strong analytical and strategic planning skill
Native in Mandarin, and proficient in English is a must
Additional request (would be a plus) :
1) Good in Cantonese and / or Korean
2) Experienced in working overseas
3) Experienced working in startup company, high-volume or extremely fast-paced environment
4) Operations or consulting background preferred but not required
5) Experience working in customer experience or for organisations known for stellar support outcomes
Please kindly contact with Joe Yu , joe.yu springasia.com for more information if interested. Thank you